CouncilHub.
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Pricing

Flat annual pricing.
All features included.

One predictable line item on the budget. No seat counts, no feature gates, no surprise modules. A shire of 8,000 gets the same product as a city of 200,000, sized to council scale.

Shire

Under 50,000 residents

From $36k

per year · flat

Same product the metros run, sized to a smaller council. Predictable annual fee. No per-resident maths, no feature gates.

  • Every feature: bins, reports, payments, civic, emergency
  • Up to 2 integration adapters
  • Same-day email + Slack support · business hours
  • Quarterly product review
  • Unlimited admin staff
  • Multi-LGA pooling available for regional groupings
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City

Most councils

50,000–250,000 residents

From $96k

per year · scales with LGA size

Standard tier for metropolitan councils. Same features as Shire, plus dedicated CSM, faster support, deeper integrations.

  • Everything in Shire
  • Up to 4 integration adapters
  • Priority support
  • Custom roles + audit log + records exports
  • WCAG audit included
Book a demo

Metropolitan

250k+ residents · multi-LGA

From $240k

per year · custom

For councils running at population scale or coordinating across multiple LGAs.

  • Everything in City
  • Dedicated instance (optional)
  • Customer-managed encryption keys
  • Custom integration adapters built to spec
  • Multi-LGA coordination (emergencies, planning)
Talk to sales

Always

These don't move with tier.

Every feature in every tier
Australian-hosted (Sydney + Melbourne DR)
Built to WCAG 2.2 AA
IRAP-ready posture
Records-compliant exports on exit
Insurance sized to engagement scope
Privacy Impact Assessment template
Multi-language: top 5 community languages
White-label per council

Frequently asked

The questions procurement actually asks.

What if we already have Snap Send Solve?+

Most councils run both for a transition period. We don't try to displace SSS overnight. We ship a CouncilHub-branded reports surface, you migrate volume as residents adopt the app.

Do we own our data?+

Yes. Your tenant data is yours under contract. Records-compliant export bundle is available on demand, not just at termination. 90-day deletion guarantee on exit.

What if our CRM isn't on your adapter list?+

We've architected against the top four AU council vendors. Anything else, we build under a fixed-scope statement of work, typically 6–10 weeks. Source for the adapter goes to you.

Can we white-label the app store listing?+

Yes. We publish under your council's developer account. Your icon, your name, your screenshots. We provide the binary and the listing assets.