Identity & household
Trust scales with the action.
Anonymous browsing on day one. Postcode-matched property link for the bin reminder. Strong ID verification only when the resident needs to lodge a statutory submission. No 100-points of ID to find out what bin is out tonight.
The verification ladder
Five rungs. Each unlocks a little more. Each requires a little more proof.
Nobody is forced higher than the action needs. The bin reminder doesn't ask for a passport. The statutory submission does.
Rung 01
Anonymous
Browse, public events, public alerts
Proof: Nothing — open app, see content
Rung 02
Verified contact
Subscribe to push notifications, topic feeds
Proof: Email or phone
Rung 03
Property-linked (light)
Bin reminders, DA-radius alerts, ward content
Proof: Postcode + rates-notice reference
Rung 04
Property-linked (verified)
Pay rates, register animals, lodge submissions
Proof: Letter-to-property OR state digital ID passthrough
Rung 05
Strong identity
Statutory transactions, FOI requests, formal objections
Proof: ID document scan or myGovID / Service NSW / Service Vic
Households
Multiple residents at one property, with individual logins. Bin reminders shared. Library cards per person.
Multi-property
Investors with several properties, businesses operating across sites. One account, distinct ledgers.
State digital ID
myGovID, Service NSW, Service Vic passthrough where available. Skip ID document scans when the resident already has one.
Records by default
Every identity event is auditable. Vulnerable-user recovery flows respect domestic-violence patterns by default.
See this feature live in your council.
We'll spin up a branded sandbox before the call. 30 minutes against your stack.