Report & request
The pothole reports
never disappear
into the void again.
Photo + GPS in three taps. SLA-tracked tickets that sync back into your CRM. Residents see every status change. The crew sees their queue, sorted by SLA risk.
It's the feature residents install the app for. It's also the wedge that takes share back from third-party reporting tools.
Report an issue
Step 2 / 312 May · 9:38am
What's the issue?
Location
14 Riverbend Rd
Eastbridge North · GPS · 12m accuracy
You'll get push updates as it's triaged and resolved
Capture
Open the app, tap Report, point camera. GPS pins the location automatically. Category is suggested from the photo (and overridable).
Average submission: 14 seconds.
Route
Smart routing sends to the right department. Duplicate detection collapses 5 reports of the same pothole into one ticket, and notifies all 5 residents.
Ships to TechOne / Pathway / Civica.
Resolve in public
Status timeline visible to the reporter. Crew uploads photo on close. Public map (opt-in) shows resolution stats your CEO can point to.
SLA-tracked, public reference, push status.
Residents see everything
Status, timeline, SLA. Every push update sourced from the same ticket.
Most "report a problem" forms are write-only. Residents submit, nothing comes back, and they assume nothing's happened. CouncilHub flips it: every status change pushes back to the reporter, every ticket has a public reference, and the SLA clock is visible to both sides.
- Push updateOn triage, dispatch, resolution
- Public referenceEB-24891. Shareable, no login required.
- SLA visibilitySame clock the crew sees
- Resolution evidenceCrew photo on close
Report #EB-24891
Pothole · Riverbend Rd
Status
Received
Mon 9:38am
Triaged to Road Maintenance
Mon 11:02am
Crew dispatched
ETA Wed afternoon
Resolved
Target: Fri 16 May
SLA: 5 business days · 2 days remaining
The other side of the same ticket
One queue. Sorted by SLA risk. Synced to your CRM.
Field crews work from the queue. Customer service searches by address. Execs watch the resolution dashboard. Everyone sees the same ticket, including the resident who reported it.
Adapters
Tickets land where they already belong.
We build adapters to your CRM as part of the engagement. Fixed-price scope, agreed before contract. The integration layer is architected against the major AU council vendors. Bespoke or in-house stacks follow the same playbook. Adapter source ships with the deal. You keep it.
Architected
TechOne
Fixed-price scope
Architected
Pathway
Fixed-price scope
Architected
Civica
Fixed-price scope
Architected
OpenOffice
Fixed-price scope
Same playbook
Your stack
Fixed-price scope
See this feature live in your council.
We'll spin up a branded sandbox before the call. 30 minutes against your stack.